Legal

Contact Us

One inbox, answered by the person who builds the product.

Last updated: 27 September 2026
Email support@27biggroup.com, or use the form below. We reply within 1–2 business days, in English or Vietnamese.

Support, questions, bug reports

support@27biggroup.com
Tell us your account email and, if it is about a page you are building, the link to it. Screenshots help.

Billing, refunds and cancellation

support@27biggroup.com
Include the order or receipt number, or the date and amount of the charge. See our Refund Policy — full refund within 14 days of any charge.

Privacy requests

support@27biggroup.com
A copy of your data, a correction, or deletion of your account. We answer within 30 days. See our Privacy Policy.

Abuse and copyright complaints

support@27biggroup.com
Send the link to the page, what is wrong with it, and proof that you hold the rights if it is a copyright claim. We investigate and can take published pages offline.

Customers in Vietnam

Email 27biggroup@gmail.com or message us on Zalo at 0963811085, in Vietnamese. Bank transfer orders are handled here too.

Send us a message Goes straight to our support inbox — no account needed
We reply to this address. Use the one on your account if you have one.
We use what you send only to answer you. See our Privacy Policy.
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Business details Who you are dealing with
Trading name27BigGroup
Operated byNguyen Dai, an individual sole proprietor
Based inVietnam
Support emailsupport@27biggroup.com
Support hoursMonday to Friday, 9:00–18:00 Indochina Time (UTC+7). We read email outside those hours too.
Products27Big Code — code.27biggroup.com
Wedding Photo Slides — slide.27biggroup.com
PaymentsInternational card payments are sold through Polar (polar.sh), acting as merchant of record. Their name may appear on your statement.

Need a postal address for a formal notice? Ask by email and we will provide it.

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Before you write Things that answer themselves