Refund Policy

If you are not happy with a paid plan, ask us within 14 days of the charge and we refund it in full. You do not have to explain why, and you do not have to prove anything.

This applies to:

• Your first payment for a plan.
• Every automatic renewal — including a renewal you forgot was coming.
• Both monthly and yearly plans.

The 14 days run from the date of the charge shown on your receipt.

Write to support@27biggroup.com from the email address on your account, and tell us:

• The order or receipt number, or the date and amount of the charge.
• Whether you also want the subscription cancelled, so it does not renew again. Say so and we will cancel it in the same message — otherwise we cancel it anyway when we refund the current period.

You do not need to fill in a form or call anyone.

We answer refund requests within 1–2 business days and start the refund as soon as we have confirmed the order.

The money goes back to the payment method you used. Card refunds are issued through Polar (polar.sh), our merchant of record, and usually appear on your statement within 5 to 10 business days, depending on your bank. We cannot make that part faster.

We refund in the currency you were charged in. If your bank converted the amount, the sum that lands back may differ slightly because exchange rates moved — that difference is your bank's, not ours.

Cancelling stops the next charge. It does not take away the period you have already paid for: your plan stays active until that period ends, then the account moves to the free tier.

You can cancel at any time from your account, or by asking us at support@27biggroup.com. There is no cancellation fee and no notice period.

Once more than 14 days have passed since a charge, we do not refund the unused part of that period — you keep the plan until it runs out instead.

• The request comes more than 14 days after the charge.
• The account was closed by us for breaking our Terms of Service — for example fraud, illegal content, or an attack on the service.
• Repeated buy-and-refund cycles on the same account or payment method, which we treat as abuse of this policy.

Even then, write to us. If something went wrong on our side, we will make it right.

If we stop offering a paid feature you rely on, or we close your account for a reason other than a breach of the terms, we refund the unused part of your current period, calculated by day.

If you see a charge you do not recognise, it is usually a renewal, and the name on your statement may be that of our payment provider rather than ours.

Email us before asking your bank to reverse it. A refund by email takes minutes to arrange; a bank dispute takes weeks, and while it is open we have to suspend the account it relates to.

The same 14-day rule applies. We send the money back to the account that paid, by domestic bank transfer, normally within 1–2 business days. Write to 27biggroup@gmail.com or contact us on Zalo at 0963811085.